Terms of Service
Effective Date: July 2, 2026 · Last Updated: July 2, 2026
These Terms of Service ("Terms") govern your use of the website at claustroai.com, our demo phone line, our SMS communications, and any services provided by Claustro AI ("Claustro AI," "we," "us," or "our"). By accessing our website, calling our demo line, opting in to SMS communications, or using any of our services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use our website or services.
1. Who We Are
Claustro AI is an operating company of Claustro Holdings. We provide managed AI-powered patient communication services to medical aesthetic practices, including AI-powered call answering, appointment booking, lead response, and multi-channel communication management. Additional service terms for customers are set forth in individual Service Agreements and Business Associate Agreements.
2. Website Use
2.1 Permitted Use
You may use our website to learn about our services, request information, engage in demo interactions, and communicate with us. You agree to use the website only for lawful purposes and in accordance with these Terms.
2.2 Prohibited Conduct
You agree not to:
- Use the website in any way that violates any applicable law or regulation
- Attempt to gain unauthorized access to any part of the website, other user accounts, or our systems
- Interfere with, disrupt, or overload the website or its underlying infrastructure
- Use automated means (bots, scrapers, or similar) to access the website without our written permission, except for standard search engine indexing
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Use the website to transmit malicious code, spam, or unwanted communications
3. Demo Line and Sample Interactions
Our demo phone line at (951) 418-2579 is provided to demonstrate the capabilities of our AI receptionist services. When you call the demo line, you understand that:
- The AI is a demonstration and is not affiliated with your medical aesthetic practice or any actual healthcare provider unless we have expressly informed you otherwise.
- You should not disclose actual protected health information ("PHI") on the demo line. Any information you provide during a demo call is treated as sample data for demonstration purposes.
- Demo calls may be recorded, transcribed, and reviewed for quality assurance, training, and service improvement.
- The demo line is not a substitute for professional medical advice, diagnosis, or treatment.
4. SMS Communications
By opting in to receive SMS messages from Claustro AI, you agree to the following terms in addition to our Privacy Policy:
4.1 Consent
You represent that (a) you are the subscriber of the mobile phone number you provide, or (b) you have express authorization from the subscriber to opt in to SMS communications on that number.
4.2 Message Frequency and Rates
Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan. Claustro AI is not responsible for messaging or data charges from your mobile carrier.
4.3 STOP, HELP, and START Commands
You can opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation of opt-out. To resume, reply START. For help, reply HELP or contact us at info@claustroai.com.
Mobile information sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.4 Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
5. Services for Customers
If you become a customer of Claustro AI, additional terms apply as set forth in your individual Service Agreement and Business Associate Agreement ("BAA"), which control over these general Terms with respect to the specific services provided. Customers who are Covered Entities under HIPAA will enter into a BAA before we begin any services that involve the creation, receipt, maintenance, or transmission of Protected Health Information on their behalf.
6. Intellectual Property
The website and all content, features, and functionality, including text, graphics, logos, images, and software, are owned by Claustro AI or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any portion of our website without our prior written consent.
"Claustro AI" and the Claustro AI logo are trademarks of Claustro AI. Other names, logos, or marks are the property of their respective owners.
7. Third-Party Services and Links
Our website and services rely on third-party providers (including but not limited to Retell AI, Twilio, Xano, Cal.com, Vercel, and Google Workspace). Our use of these providers is described in our Privacy Policy. We are not responsible for the practices of third-party services except as expressly set forth in written agreements with those providers.
8. Disclaimers
THE WEBSITE, DEMO LINE, AND ANY INFORMATION PROVIDED BY CLAUSTRO AI ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.
Nothing on our website constitutes medical, legal, financial, or professional advice. Information about HIPAA compliance, medical aesthetic practice operations, and industry practices is provided for general informational purposes only. You should consult qualified professionals for advice specific to your situation.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAUSTRO AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICES SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), OR FOR CUSTOMERS, THE FEES PAID TO CLAUSTRO AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER, EXCEPT WHERE ADDITIONAL LIABILITY CAPS ARE SET IN A SIGNED SERVICE AGREEMENT.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by applicable law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Claustro AI and its officers, directors, employees, and agents from any claim, damage, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of or related to (a) your use of the website or services in violation of these Terms; (b) your violation of any law or the rights of a third party; or (c) any content you submit or transmit through our website or services.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in Riverside County, California, and you consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Effective Date" at the top. Your continued use of the website or services after changes are posted constitutes your acceptance of the updated Terms.
13. Termination
We may suspend or terminate your access to the website at any time, for any reason, without notice. All provisions of these Terms which by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) shall survive.
14. Miscellaneous
These Terms, together with our Privacy Policy and any applicable Service Agreement or BAA, constitute the entire agreement between you and Claustro AI regarding the website and services. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.
15. Contact Us
For questions about these Terms, contact us at:
Claustro AI
Email: info@claustroai.com
Website: claustroai.com